Welcome to CBD Pakistan! As the leading provider of quality CBD products in Pakistan, we are committed to your satisfaction. Our Return & Refund Policy ensures a straightforward and fair process for our customers.
- Time Frame: Our policy lasts for 7 days. If 7 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.
- Product Condition: We accept returns for products that are unused, unopened, and in their original packaging. Due to the nature of CBD products, it’s crucial for returns to adhere to these conditions.
- Initiate the Return: Contact our customer support within 7 days of purchase to start the return process.
- Return the Product: You are responsible for returning the item at your own expense. Shipping costs are non-refundable.
- Inspection and Processing: Once we receive the returned item, it will be inspected. Upon approval, your refund or exchange will be processed.
- Restocking Fee: A 20% restocking fee will be deducted from your refund.
- Non-Refundable Items: Certain items such as sale items, and unsealed goods like certain CBD oils, cannot be refunded.
- Refund Method: Approved refunds will be processed through the original method of payment.
- Damaged or Defective Items: We only replace items if they are defective or damaged upon receipt. Contact us immediately if this is the case.
Customer Support and Transparency
- Our team is dedicated to ensuring your satisfaction with our products and policies. For any queries or assistance, please reach out to our support team.
- We believe in transparency and clarity in our policies to maintain your trust and provide a hassle-free CBD shopping experience.