Welcome to CBD Pakistan! As the leading provider of quality CBD products in Pakistan, we are committed to your satisfaction. Our Return & Refund Policy ensures a straightforward and fair process for our customers.
Return Eligibility
- Time Frame: Our policy lasts for 7 days. If 7 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.
- Product Condition: We accept returns for products that are unused, unopened, and in their original packaging. Due to the nature of CBD products, it’s crucial for returns to adhere to these conditions.
Return Process
- Initiate the Return: Contact our customer support within 7 days of purchase to start the return process.
- Return the Product: You are responsible for returning the item at your own expense. Shipping costs are non-refundable.
- Inspection and Processing: Once we receive the returned item, it will be inspected. Upon approval, your refund or exchange will be processed.
Additional Terms
- Restocking Fee: A 20% restocking fee will be deducted from your refund.
- Non-Refundable Items: Certain items such as sale items, and unsealed goods like certain CBD oils, cannot be refunded.
- Refund Method: Approved refunds will be processed through the original method of payment.
Product Replacement
- Damaged or Defective Items: We only replace items if they are defective or damaged upon receipt. Contact us immediately if this is the case.
Customer Support and Transparency
- Our team is dedicated to ensuring your satisfaction with our products and policies. For any queries or assistance, please reach out to our support team.
- We believe in transparency and clarity in our policies to maintain your trust and provide a hassle-free CBD shopping experience.